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Professional Service

A great digital marketing platform requires more than just great features and functionality. To tackle today’s challenging environment, it requires a strong team of industry experts to assist with implementation and on-boarding, database architecture and synchronisation, customised training, campaign management, email design and creation, communication planning and segmentation, and overall strategy to fit the unique needs of your organisation. Whether you need a little or heaps of help, we’re here to help ensure your marketing automation program is a success.

Supporting you every step of the way…

1

Onboarding Support

We understand that implementing new technology or switching providers can be a big ‘leap of faith’ for clients and the on-boarding process is a crucial step in the success of the platform for an organisation. Our experienced team will support you throughout the process.
2

Project Management

We will manage the implementation for your business, from initial specification requirements through to working with you to map your customer communication plan and post implementation support. Your dedicated account director will work with you to ensure your onboarding is scoped fully, implemented as specified, and delivered on time.
3

Strategic navigation support

A client’s CRM and customer communication automation strategy is not static, we understand it needs to evolve and improve over time and we work with clients on implementing best practice programs.
4

Data Management

We provide data management services to help you get the most out of your data from scoping to reporting
5

Campaign Support

Our in-house campaign management team can assist with the delivery of campaigns for clients either in an on-going capacity or as ad-hoc communication support.
6

Account Management & client support

Our account directors work with you to provide custom solutions to meet your objectives

Training

We will provide training sessions facilitated by members of the team dependent on your training needs and requirements. We provide both user and technical training on various components of the platform, and our support team is always here to help

Our pricing structure is kept simple and transparent without hidden fees or surprises

How we do charge:

We charge a licence fee for the use of the core products within the system with additional fees dependent on the level of extra products and services required.

One off costs are applied for items such as initial set-up & integration or client requested customisations.

We work on an initial minimum contract of 12 months.

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