UK-Based Support Team

Expert Support When
You Need It

We're more than just a software provider — we're your partner in travel marketing success. Our UK-based team offers responsive, knowledgeable support tailored to the travel industry.

Multiple Ways to Get Help

Choose the support channel that works best for your team.

Email Support

Send us detailed queries anytime. We respond within 4 business hours.

support@marketingradar.com

Phone Support

Speak directly with our UK-based support engineers.

+44 (0)1234 567890

Ticketing Portal

Track requests, view updates, and manage your support history.

Knowledge Base

Comprehensive guides, tutorials, and best practices.

What Sets Our Support Apart

Dedicated Account Management

Each client receives a dedicated UK-based account manager who understands your business and travel marketing goals.

Rapid Response Times

Critical issues resolved within 4 hours. Standard queries answered same-day during business hours.

Unlimited Training

Onboarding sessions, refresher training, and new staff induction at no extra cost.

Travel Industry Experts

Our team understands travel data models, booking systems, and seasonal marketing cycles.

Support Coverage

Monday to Friday
09:00 - 17:30 GMT
Emergency Support
24/7 for Critical Issues

Response Time SLAs:

  • Critical: 4 hours
  • High Priority: 8 hours
  • Standard: 24 hours

Training & Resources

Empower your team to get the most from Marketing Radar with our comprehensive training programmes.

Implementation Training

Comprehensive onboarding for your team covering data setup, campaign creation, and best practices for travel marketing.

  • System configuration
  • User access setup
  • Campaign templates

Refresher Sessions

Regular training updates when new features are released or when you need to upskill team members on specific functionality.

  • New feature updates
  • Advanced techniques
  • Staff training

Documentation Library

Searchable knowledge base with step-by-step guides, FAQs, and best practice recommendations for travel marketers.

  • Video tutorials
  • Written guides
  • API documentation

Need Immediate Assistance?

Our support team is ready to help. Whether you have a technical question or need strategic advice about your travel marketing, we're here for you.

Ticket Portal

Submit a ticket online

Common Support Questions