Hospitality Specialists

Hotel Chain
Marketing Solutions

Transform single bookings into brand loyalty. Manage group reservations, personalise the stay experience, and drive direct bookings.

Explore Features

Built for Hospitality Operations

Room Upgrades

Automated upselling of suites, views, and premium amenities before arrival.

Group Bookings

Weddings, conferences, and corporate event management with room block tracking.

Direct Bookings

Reduce OTA dependency with targeted campaigns driving guests to book direct.

Drive More Direct Bookings

Turn browsers into bookers with data-driven prospecting and abandoned booking recovery.

Abandoned Booking Recovery

Detect incomplete reservations and automatically trigger personalised follow-up emails or SMS with urgency messaging and limited-time rate incentives.

AI-Powered Prospecting

Identify high-intent lookalike audiences from your best guests and target them with property-specific campaigns across email, SMS, and paid social.

Seasonal Campaign Automation

Launch event packages, holiday promotions, and weekend-escape campaigns automatically using pre-built hospitality templates and dynamic content blocks.

Maximise Pre-Departure Ancillary Revenue

The booking-to-arrival window is your highest-intent marketing channel. Marketing Radar automates a precision-timed upsell sequence that grows ancillary revenue before guests even check in.

  • 90 days out: Room upgrades, balcony enhancements, and view premiums.
  • 60 days out: F&B packages, spa treatments, and restaurant reservations.
  • 30 days out: Local experiences, golf tee times, and destination transfers.
  • 7 days out: Early check-in, late checkout, and in-room celebration packages.

Pre-Arrival Upsell Timeline

90

Room Upgrades & Views

Suites, balconies & premium floors

60

F&B & Spa Packages

Dining plans & wellness treatments

30

Experiences & Transfers

Local tours & airport transport

7

Early Check-In & Extras

Late checkout & celebration packs

Hospitality-Specific Segmentation

Segment guests with stay intelligence that generic CRMs cannot replicate.

Property & Brand

Target by hotel brand, resort type, and property amenities for hyper-relevant pre-arrival content.

Guest Type

Recognise business travellers, leisure couples, families, and event attendees to tailor service recommendations.

Stay Purpose

Distinguish holiday, corporate, wedding, conference, and staycation bookings for appropriate upsell flows.

Behavioural Signals

Segment by website behaviour, email engagement, upgrade interest clicks, and historical ancillary spend.

Dynamic Customer Journeys

Automated, multi-channel journeys that adapt to each guest's booking stage and stay preferences.

Booking Confirmation

Instant personalised welcome with countdown, property guide, and first upsell opportunity.

Pre-Arrival Upsell

Timed room upgrades, F&B, spa, and experience offers triggered by arrival date proximity.

During Stay Engagement

Digital concierge via SMS and app push: restaurant reminders, activity suggestions, and service requests.

Post-Stay Follow-Up

Thank-you messages, review requests, lost-item support, and return-visit invitations.

Repeat Business & Loyalty

Your best future guests are your past guests. Marketing Radar automates loyalty recognition and rebooking journeys that turn one-time visitors into lifelong brand advocates.

  • Past Guest Recognition

    Automatically identify returning guests and reference their stay history, room preferences, and loyalty status in every communication.

  • Loyalty Programme Integration

    Sync points balances, tier progress, and reward eligibility into emails and SMS to drive programme engagement and redemption.

  • Rebooking Window Automation

    Trigger "book your next stay" campaigns the moment guests return home, when hospitality memories are strongest and intent is highest.

  • Win-Back Campaigns

    Re-engage lapsed guests with personalised "we miss you" offers, new property announcements, and exclusive return-guest incentives.

Loyalty Performance

Repeat Guest Rate +22%
Loyalty Programme Engagement +35%
Rebooking Conversion (0-90 days) 18%
Win-Back Reactivation 12%
35%
Ancillary Revenue Lift
25%
Direct Booking Increase
3x
Repeat Guest Rate
6-12
Week Implementation

Transform Your Hotel Marketing

See how hospitality-specific journeys and upsells can transform your guest revenue.

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